BatPro App — Privacy Policy

Effective Date: June 10, 2026

About the App: BatPro App allows users to create and manage accounts, maintain profile information, submit requests, upload supporting information, communicate with support, receive notifications, and access approved features and services available through the application.

Important: BatPro App does not provide financial services, process payments, hold funds, operate as a wallet, facilitate financial transactions, or offer investment or trading services.

1) Introduction

This Privacy Policy explains how BatPro App and ZEESHAN UL Ayaz Tagar ("we", "our", or "us") collect, use, store, share, and protect information when you use BatPro App and related services.

By using BatPro App, you agree to the practices described in this Privacy Policy.

2) Information We Collect

2.1 Account Information

Full name
Mobile number or WhatsApp number
Email address
User account identifiers
Profile information provided by the user

2.2 Profile Information

Profile photo uploaded by the user
User preferences and settings

2.3 User Submissions

Information submitted through app forms
Uploaded images, screenshots, documents, or other files
Request history and status information

2.4 Support Information

Support tickets
Support messages
Communications between users and support staff

2.5 Technical Information

Push notification tokens
Basic technical information required for app functionality, security, troubleshooting, and support

3) How We Use Information

We use collected information to:

Create and manage user accounts
Authenticate users and maintain account access
Provide app functionality and services
Process and manage user requests
Display request history and status updates
Provide customer support
Send notifications and service-related updates
Improve app reliability, performance, and security
Prevent abuse, unauthorized access, fraud, and misuse
Comply with applicable legal obligations

4) File and Media Access

With your permission, BatPro App may access your device camera, photo gallery, or file storage to allow you to upload images, screenshots, documents, or other files related to your use of the app.

Files are accessed only when you choose to upload them.

5) Notifications

BatPro App may send notifications related to account activity, request status updates, support responses, important announcements, and app-related services.

Users may manage notification preferences through available app settings or their device settings.

6) External Websites and Web Pages

BatPro App may open approved external websites or web pages from within the app.

These websites operate independently and may have their own privacy policies and practices. We are not responsible for the content, privacy practices, security, or policies of third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

7) Reserved Future-Access Features

BatPro App may generate and store reserved account-related credentials within a user's account to support approved functionality that is currently under development.

These reserved credentials are not required to use the app's currently available features and are not used for active service access unless the related functionality is officially enabled and made available within the app.

Where future-access functionality is not yet available, such credentials may be retained solely to support future account-related features and services.

8) Third-Party Services

BatPro App may use trusted third-party services to provide functionality, including:

Firebase Authentication
Firebase Cloud Firestore
Firebase Storage
Firebase Cloud Messaging

These services may process information as necessary to provide authentication, data storage, file storage, notifications, security, and app functionality.

10) Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11) Data Retention

We retain information only for as long as reasonably necessary to:

Provide app services
Maintain account functionality
Resolve support requests
Prevent abuse and fraud
Meet legal, security, and operational requirements

When information is no longer required, it may be deleted, anonymized, or securely archived.

12) Account Deletion

Users may request deletion of their account and associated personal information through:

https://bpexchpro.com/account-deletion/

Or by contacting:

support@bpexchpro.com

Deletion requests will be processed within a reasonable period, subject to legal, security, fraud-prevention, dispute-resolution, and record-keeping requirements.

13) Children’s Privacy

BatPro App is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website or within the app together with an updated effective date.

Continued use of BatPro App after changes become effective constitutes acceptance of the updated Privacy Policy.

15) Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Developer: ZEESHAN UL Ayaz Tagar
App: BatPro App
Email: support@bpexchpro.com
Website: https://bpexchpro.com
Account Deletion: https://bpexchpro.com/account-deletion/